Shipping policy

Thank You for Choosing Us

At TVB Market, we are committed to providing quality products at competitive prices while making your shopping experience as smooth as possible. We work with trusted suppliers and logistics partners to deliver your order safely to your door.

Order Processing Time

Once your order is placed, please allow 1–3 business days for your order to be processed, packed, and prepared for shipment.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Estimated Shipping Times

Estimated delivery times may vary depending on your location, the product ordered, and the shipping carrier.

Australia:
Estimated delivery time: 7–15 business days

International Orders:
Estimated delivery time: 8–18 business days

Please note that these are estimated delivery times and do not include the 1–3 business day processing period.

Tracking Your Order

Once your order has been shipped and tracking information becomes available, we will send you a tracking number by email.

Please allow some time for the tracking information to update after your package has been dispatched.

Why Shipping May Take Longer

Occasionally, deliveries may take longer than expected due to circumstances outside our control, including customs processing, public holidays, weather conditions, carrier delays, or unusually high order volumes.

We appreciate your patience and understanding if a delay occurs.

Customs and Import Charges

For international orders, customers may be responsible for customs duties, taxes, or import fees charged by their country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible at tonyt12108@gmail.com. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at tonyt12108@gmail.com.

We will do our best to work with the shipping carrier or supplier to investigate the issue.

Our Commitment to You

Your satisfaction is important to us. If you have any questions about your order or shipping, please contact our support team at tonyt12108@gmail.com.

Thank you for shopping with TVB Market.

Warm regards,
The [Store Name] Team